Shipping policy

# Shipping Policy

Last updated: September 17, 2026

## Order processing

Orders are processed within [1–3 business days]. Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you’ll receive a confirmation email with tracking information.

## Shipping destinations

We currently ship to [the United States / list the countries or regions you serve].

We do not currently ship to [list excluded locations, if any].

## Shipping rates and delivery times

Shipping options and rates are shown at checkout based on your location and order details.

Estimated delivery times are:

- Standard shipping: [3–7 business days]
- Expedited shipping: [1–3 business days]

Delivery estimates begin after your order has been processed and shipped. These estimates are not guaranteed, and delays may occur due to weather, carrier issues, high order volumes, or circumstances outside our control.

## Changes to your order or shipping address

Please contact us as soon as possible if you need to change your shipping address or order details. We can’t guarantee that changes can be made after an order has entered processing or shipped.

Customers are responsible for entering a complete and accurate shipping address. We aren’t responsible for orders delivered to an incorrect address provided at checkout.

## Lost, damaged, or delayed packages

If your package is lost, damaged, or significantly delayed, please contact us at [your email address] with your order number. We’ll work with you and the shipping carrier to investigate the issue.

## International orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges are not included in the product or shipping price unless stated otherwise.

## Contact us

If you have questions about shipping, contact us at:
contact@mistleglow.store